Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is confirmed, you will receive a notification when it has been shipped.
Shipping Time
We aim to deliver your order as quickly as possible:
- Within City: 1–3 business days
- Nationwide Delivery: 3–7 business days
Please note that delivery times may vary depending on your location and unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your location and order size.
- Free Shipping may be available on orders above a certain amount (if applicable).
- Any additional charges such as remote area delivery fees will be clearly communicated.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your order in real-time.
Delivery Delays
While we strive to meet delivery timelines, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service issues
We appreciate your patience in such situations.
Incorrect Address
Please ensure your shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Failed Delivery Attempts
If delivery is unsuccessful after multiple attempts, the package may be returned to us. Additional shipping charges may apply for re-delivery.
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery. We will work with the courier service to resolve the issue.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
mymartedge2@gmail.com